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FAQ
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1. About First Home Improvements
Who are First Home Improvements?
First Home Improvements (England) Ltd is a long-established supplier and installer of uPVC windows, doors, conservatories and roofline products. We operate across England through 20 showrooms and 10 installation depots, supported by around 900 staff.
How long has the company been operating?
Our heritage spans more than 50 years, originating from the Debbage & Tubby home improvement brands of the early 1970s.
Where is your head office?
Station Road Industrial Estate, Lenwade, Norwich, Norfolk, NR9 5LY.
2. Products & Installation
What products do you install?
We install:
- uPVC windows
- uPVC doors
- Composite doors
- Conservatories
- Orangeries
- Roofline products
- Porches
- Garage doors
- Warm roof / solid roof systems
Do you offer bespoke, made-to-measure products?
Yes. All products are manufactured to the specific measurements of your home.
How does the installation process work?
Our process includes:
- Initial design & quotation
- Pre-installation technical survey
- Installation by employed and authorised installers
- Aftercare and warranty support
Are your products energy efficient?
Yes. Our windows and doors are designed to meet modern energy performance standards and help reduce heat loss.
3. Compliance & Certification
Are you CERTASS registered?
Yes. We are CERTASS registered under number 24-1301.
Do you provide insurance-backed guarantees?
Yes. All qualifying installations include a 10-year Insurance Backed Guarantee (IBG) provided through HomePro.
Are you FCA authorised?
Yes. We are authorised and regulated by the FCA to offer consumer finance.
Do you self-certify Building Regulations?
Yes. As a CERTASS member, we self-certify installations to meet building regulation requirements.
4. Finance & Payments
Do you offer finance options?
Yes. Finance is available through our FCA-regulated partners: Omni, Tandem and Propensio.
Do I need to pay a deposit?
In most cases, yes — your consultant will confirm deposit requirements during your quotation.
5. Customer Service & Aftercare
What aftercare support do you provide?
We offer:
- Warranty support
- Service calls
- Installation-related issue resolution
- Customer care assistance
How do I book a service visit?
Contact our Customer Care team with your contract number and details of the issue. We will arrange the appropriate visit.
6. Locations & Coverage
Where are your showrooms located?
We operate 20 showrooms including Norwich, Diss, Bury St Edmunds, King’s Lynn, Bristol, Taunton, Braintree, Rayleigh, Milton Keynes, Watford, Huntingdon, Leicester, Coventry, Brighton, Portsmouth, Southampton, Bournemouth, Newbury, Manchester and Blackburn.
Do you cover my area if I’m not near a showroom?
Most likely — our 10 depots provide broad coverage across England.
7. Appointments & Sales
How long does a quotation visit take?
Typically between 45 minutes and 2 hours depending on the products and design requirements.
Can you give a quote without visiting my home?
We usually require a home visit for accuracy and compliance reasons.
8. Technical Questions
Do you replace glass units only?
Yes, in some cases depending on the age and specification of your window system.
Do you install lintels or structural supports if needed?
Yes. If required, this will be discussed and quoted clearly as part of your installation.
9. Warranty & Guarantees
What does the 10-year guarantee cover?
It covers installation and product defects in line with the terms and conditions provided in your guarantee documentation.
How do I make a guarantee claim?
Contact our Customer Care team with your contract number and details of the issue.
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