Quality of service

Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We look forward to taking you on a journey of quality and satisfaction, from the moment we first make contact with you until the end of the process when you sign off the completed work.

Our friendly canvassers will set the tone and will be able to give you initial guidance on how we can help you improve your home.

You will find members of our sales team to be equally friendly, helpful and professional. With years of experience, they will help you decide which of our high-quality products are right for you, and they will also clearly explain all the purchasing options, including interest-free finance options.

Once the work starts, we know you will be impressed by the reliability, friendliness, promptness and dedication of our installers. We are proud of our fantastic customer-satisfaction figures.

We take pride in our work, getting it right the first time is at the core of our offering. We work with our customers from start to finish to get the best results for your home improvements.

And in the very unlikely event that you might have any post-installation issues, our customer service team are on hand to put your mind at ease and help rectify these quickly for you.

Put simply, we are sure that you will be delighted with both the quality of the finished product and the professionalism and friendliness of our teams.

And even when we’ve finished our work and left you to enjoy your newly-improved home, our market-leading 10-year guarantee on all our products and work will give you the reassurance you deserve.