Operations Administrator

Industry competitive pay

• Location: Head Office based at Lenwade, Norwich, NR9 5LY
• 9am – 5pm Monday – Friday, 36.5 hours a week with 1 hour flex hour per week.
• Pay - Competitive

Main Purpose of Role

To assist the operational departments with their daily activities. The operations administrator will be responsible for successfully managing and monitoring all aspects of our Customers Contracts including liaising with internal and external partners, co-ordination of supplier deliveries and placing relevant orders when necessary.

 

MAIN DUTIES

• Maintain and update databases with notes and documents relevant to Contracts
• Coordinate between parties to enable progressing of the Contracts on a regular basis
• Arrange ordering of relevant materials and products
• Confirming customer funding and finance options
• Maintain the installation, service and adhoc reports
• Contact customers and or external partners to schedule installations and update fitting diary
• Maintaining regular customer communications and updates
• Supporting other areas of the business when required
• Monitoring and replying to incoming communications
• Conducting investigations into faults and implementing preventative actions
• Adhere fully to all relevant Health and Safety procedures
• Adhere fully to all relevant HR & Company policies

KNOWLEDGE & SKILL & ATTRIBUTES

Essential

• Good attention to detail
• Well organised and good at managing own time
• Ability to prioritise and work under pressure to meet deadlines
• Basic IT skills and ability to learn basic data base input processes
• Good written and oral communication skills
• Positive open attitude and professional manner

Desirable/ Competent

• Product knowledge
• Experience working independently and, in a team environment
• Fast paced multi-tasker
• Experience within the Home Improvement Industry

About This Role

• 25 days paid annual holiday
• Christmas - New Year close down
• Line manager support with training opportunities
• Free On-site Car Parking
• Regular Staff Social, Charity & Sports Events
• Discounts on company products

 

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